Bank of America is set to expand its branch network with 40 new locations opening by the end of this year and an additional 110 branches planned between 2026 and 2027. Since 2016, the Charlotte-based bank has invested over $5 billion to enhance and grow its financial centers nationwide.
This significant investment underscores Bank of America’s commitment to providing personalized banking experiences by meeting clients where they are. Holly O’Neill, head of retail, consumer, and preferred lines of business, emphasizes the bank’s focus on creating welcoming financial centers where specialists can assist clients in achieving their financial goals.
According to Bank of America, more than 90% of client interactions happen online. However, its approximately 3,700 physical locations—referred to as “financial centers”—serve as dedicated spaces for clients and bankers to have detailed, in-depth conversations about their finances. Over the past year, clients utilized these centers nearly 10 million times.
Among the upcoming expansions are four new financial centers in Idaho, where the bank currently operates only three branches. These new locations will be concentrated around Boise, a city that has seen significant growth in recent years. Between 2000 and 2024, Ada County, home to Boise, experienced an 85.3% population increase, with the city’s population growing from about 186,000 to 250,000.
“Opening centers in Boise is an exciting milestone and reflects our commitment to bringing first-class financial services to more communities,” said Will Smayda, Bank of America’s Head of Financial Centers.
Boise marks the only new regional focus, as the bank plans to distribute other branch openings across its entire footprint, with particular investments in markets like New York, New Jersey, Utah, Colorado, Nashville, Atlanta, Sacramento, and Omaha.
Last year, Bank of America opened 40 new locations, including its first branch in Louisville, Kentucky. The bank is on track to open 165 branches through 2026, joining other major banks like PNC and JPMorgan Chase in expanding their branch networks despite the rise of digital banking.
In addition to physical expansion, Bank of America has introduced on-demand American Sign Language (ASL) interpretation via video chat at all branches to enhance accessibility for deaf and hard-of-hearing clients. This initiative places the bank among a few major financial institutions offering such services. For example, U.S. Bank provides ASL interpreters upon request, and JPMorgan Chase recently opened two locations in Washington, D.C., specifically designed to serve deaf customers.
Bank of America
Bank of America is a top global financial institution providing a comprehensive range of banking, investing, asset management, and risk management services to individual consumers, small and middle-market businesses, and large corporations. In the United States, the bank serves around 69 million consumer and small business clients through approximately 3,700 retail financial centers, 15,000 ATMs, and an award-winning digital banking platform with about 59 million verified users.
As a global leader, Bank of America excels in wealth management, corporate and investment banking, and trading across diverse asset classes. It supports corporations, governments, institutions, and individuals worldwide and offers innovative and user-friendly online products and services to approximately 4 million small business households.
With operations spanning the U.S., its territories, and over 35 countries, Bank of America continues to deliver exceptional financial solutions. Its stock is publicly traded on the New York Stock Exchange under the ticker symbol NYSE: BAC.
Frequently Asked Question
Why is Bank of America opening 150 new branch locations by 2027?
Bank of America aims to better serve its customers by expanding its physical presence and providing personalized financial services in more communities across the U.S.
How many branches will open by the end of this year?
Bank of America plans to open 40 new branches by the end of the current year.
Where will the new branches be located?
New branches will be spread across various markets, including Boise, Idaho, New York, New Jersey, Utah, Colorado, Nashville, Atlanta, Sacramento, and Omaha.
How many total financial centers does Bank of America currently have?
Bank of America currently operates around 3,700 financial centers nationwide.
How much has Bank of America invested in its branch network?
Since 2016, Bank of America has invested over $5 billion to expand and improve its branch network.
What is the role of Bank of America’s financial centers?
Financial centers provide spaces for in-depth, personalized conversations between clients and financial specialists to help clients achieve their financial goals.
How does Bank of America balance digital and physical banking?
While over 90% of client interactions happen online, Bank of America continues to invest in physical branches to offer personal, face-to-face support and services.
Conclusion
Bank of America’s plan to open 150 new branch locations by 2027 highlights its strong commitment to enhancing customer experience through expanded physical presence. By combining cutting-edge digital services with personalized, in-person financial support, the bank aims to meet the evolving needs of its diverse client base. This strategic investment not only strengthens Bank of America’s footprint in key growth markets but also ensures customers have greater access to trusted financial expertise wherever they live.